Deskripsi Pekerjaan
Join Joe & Dough as a Captain and lead our outlet's daily operations with excellence. You'll be the cornerstone of our service standards, ensuring every customer experience aligns with our established SOPs while driving operational efficiency. This pivotal role requires a dynamic leader who can mentor staff, optimize workflows, and maintain impeccable service quality in a fast-paced hospitality environment. As the face of our brand, you'll uphold Joe & Dough's reputation for exceptional service while fostering a positive team culture. Your expertise will directly impact customer satisfaction, team performance, and business growth in Jakarta's vibrant culinary scene.
Tanggung Jawab
- Execute daily outlet operations according to established SOPs
- Lead and train staff on service standards and procedures
- Monitor inventory management and stock control
- Ensure compliance with health, safety, and hygiene regulations
- Resolve customer inquiries and service escalations
- Coordinate staff schedules and shift assignments
- Drive sales performance through upselling initiatives
- Maintain outlet cleanliness and presentation standards
Kualifikasi
- Minimum 3 years hospitality leadership experience
- Strong knowledge of F&B operational procedures
- Excellent interpersonal and communication skills
- Proven ability to train and develop teams
- Problem-solving mindset with customer focus
- Ability to work under pressure during peak hours
- Basic financial management acumen
- Relevant hospitality certification preferred