Deskripsi Pekerjaan
Join PEACH HOSPITALITY GROUP as a Captain Floor and become the driving force behind exceptional dining experiences in Bali's vibrant hospitality scene. This pivotal role combines leadership excellence with customer obsession to ensure seamless restaurant operations while maintaining the highest service standards. You'll orchestrate floor dynamics, mentor staff, and resolve guest concerns with finesse – all while contributing to our reputation as Bali's premier dining destination. The ideal candidate thrives in fast-paced environments and possesses an unwavering commitment to creating memorable moments for every guest. This position offers a unique opportunity to develop your hospitality leadership skills in an award-winning setting with competitive compensation and growth potential.
Tanggung Jawab
- Supervise daily floor operations to ensure efficient service delivery and optimal table turnover
- Train and mentor junior staff on service standards, product knowledge, and guest interaction protocols
- Manage reservations, seating arrangements, and guest wait times to maximize operational efficiency
- Address and resolve guest concerns promptly while maintaining positive relationships
- Coordinate seamlessly with kitchen and bar teams to ensure synchronized service
- Monitor inventory levels and report maintenance needs for dining area equipment
- Implement and uphold cleanliness, hygiene, and safety standards across all service areas
- Assist in staff scheduling and performance evaluations to maintain team excellence
Kualifikasi
- Minimum 2 years experience as Captain Floor or similar supervisory role in high-volume hospitality
- Proven leadership abilities with demonstrated staff development skills
- Exceptional communication and interpersonal skills with fluency in English
- In-depth knowledge of food service standards, F&B operations, and POS systems
- Ability to multitask effectively in high-pressure environments while maintaining composure
- Strong problem-solving skills with customer-centric decision-making approach
- Basic understanding of food safety regulations and hygiene protocols
- Flexibility to work evenings, weekends, and holidays as required