Deskripsi Pekerjaan
Join The Hiro Group as a Captain Floor / Senior Greeter and lead our service team to deliver exceptional hospitality experiences. As a key member of our guest relations team, you will be responsible for ensuring that every guest interaction exceeds expectations and reflects our commitment to excellence. This role is perfect for a charismatic leader with a passion for service and a keen eye for detail.
We offer a competitive salary ranging from IDR 5,000,000 to IDR 5,500,000 per month, along with performance bonuses and opportunities for career growth. At The Hiro Group, we value our employees and provide a supportive environment where you can develop your skills and advance your career in the hospitality industry.
If you are a dedicated professional with strong leadership abilities and a genuine desire to make a difference, we encourage you to apply. Become part of a team that is passionate about creating memorable experiences for our guests.
Tanggung Jawab
- Lead and supervise the floor team to ensure high standards of service
- Greet and welcome guests in a warm and professional manner
- Coordinate with other departments to ensure seamless guest experiences
- Handle guest inquiries and resolve any issues promptly
- Train and mentor team members on service standards
- Monitor and maintain the cleanliness and presentation of the floor
- Assist in managing inventory and supplies for the floor
- Report to management on guest feedback and operational concerns
Kualifikasi
- Previous experience in a leadership role within the hospitality industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Ability to work in a fast-paced environment and handle multiple tasks
- Proficiency in English and Bahasa Indonesia
- Knowledge of hospitality standards and best practices
- Ability to work flexible hours, including evenings and weekends
- High school diploma or equivalent; additional certification is a plus