Deskripsi Pekerjaan
Are you a passionate hospitality professional with a flair for Japanese dining culture? PT Okinawa Utama Indonesia is seeking a dedicated and charismatic Captain Restaurant to join our team in Jakarta Utara. In this role, you will be the heartbeat of our dining experience, bridging the gap between our culinary team and our guests.
As a Captain, you will not just supervise staff; you will mentor a service team to deliver high-quality, authentic Japanese hospitality. We are looking for an individual who thrives in a fast-paced environment, possesses a keen eye for detail, and is committed to maintaining the highest standards of service excellence that our brand is known for.
If you have a proven track record in restaurant operations and a passion for creating memorable guest experiences, we want to hear from you. Join us in elevating our service standards and contributing to the continued success of our restaurant.
Tanggung Jawab
- Supervise and lead the daily service operations to ensure seamless guest experiences.
- Monitor front-of-house staff performance and provide on-the-job training and mentorship.
- Maintain high standards of cleanliness, presentation, and service protocol according to Japanese restaurant traditions.
- Handle guest feedback and resolve complaints promptly to ensure total customer satisfaction.
- Manage restaurant floor flow, table assignments, and staff scheduling during shifts.
- Coordinate closely with the kitchen team to ensure timely food delivery and quality control.
- Conduct regular inventory checks and ensure that service equipment is well-maintained.
Kualifikasi
- Minimum 2 years of experience as a Restaurant Captain or Senior Server, ideally in a Japanese restaurant.
- Strong leadership skills with the ability to manage and motivate a diverse team.
- Excellent communication and interpersonal skills, with a professional demeanor.
- Deep understanding of Japanese dining etiquette and high-quality service standards.
- Ability to work under pressure, including weekends, public holidays, and rotating shifts.
- Proficiency in POS systems and basic restaurant administrative tasks.
- Well-groomed and disciplined with a strong commitment to health and safety regulations.