Deskripsi Pekerjaan
Join Koki Sunda Abadi as a Captain Service and lead our dynamic hospitality team in Medan! We're seeking an experienced service leader with exceptional interpersonal skills to ensure memorable guest experiences while maintaining operational excellence. In this contract role, you'll drive service standards, mentor staff, and coordinate seamless operations across our establishment. The ideal candidate combines proven leadership abilities with a passion for Indonesian hospitality culture and thrives in fast-paced environments. Koki Sunda Abadi offers a collaborative workplace where your expertise will directly impact customer satisfaction and team development. If you're ready to elevate our service quality and contribute to our growth story, we encourage you to apply today.
Tanggung Jawab
- Lead and supervise service teams to maintain high-quality guest experiences
- Train and develop staff on service standards, product knowledge, and safety protocols
- Coordinate between front-of-house and kitchen teams for seamless service delivery
- Resolve customer concerns promptly while maintaining brand standards
- Monitor inventory and equipment to ensure operational readiness
- Implement and maintain service excellence metrics
- Assist in scheduling and managing team performance
Kualifikasi
- Minimum 2 years experience in hospitality leadership roles
- Proven track record in team management and staff development
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities in service-related scenarios
- Knowledge of local service industry standards and practices
- Ability to multitask effectively during peak service periods
- Basic proficiency in hospitality management software
- Valid food handling certification preferred