Deskripsi Pekerjaan
Champ Resto Indonesia is urgently seeking a passionate and experienced Captain TSM (Team Service Manager) to join our dynamic hospitality team in Denpasar Barat, Bali. As a key leadership role, you'll drive exceptional guest experiences while mentoring service staff and maintaining operational excellence. This full-time position offers an exciting opportunity to shape our restaurant's service culture in one of Bali's premier dining destinations.
We're looking for a results-driven professional with a proven track record in team leadership and customer service excellence. The ideal candidate will thrive in fast-paced environments, possess strong problem-solving skills, and demonstrate a deep understanding of hospitality standards. Join us in creating memorable dining experiences while advancing your career in Bali's vibrant hospitality sector.
Tanggung Jawab
- Lead and mentor service teams to deliver exceptional customer experiences
- Oversee daily restaurant operations ensuring smooth service flow
- Train staff on menu knowledge, service standards, and safety protocols
- Resolve customer inquiries and maintain high satisfaction levels
- Coordinate between kitchen, bar, and front-of-house teams
- Monitor inventory levels and assist with supply ordering
- Implement and maintain cleanliness and hygiene standards
- Assist in staff scheduling and performance management
Kualifikasi
- Minimum 2 years experience as Captain/Team Service Manager in hospitality
- Proven leadership skills with team management experience
- Strong communication and interpersonal abilities
- Knowledge of restaurant operations and service standards
- Ability to work efficiently in high-pressure environments
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- Basic proficiency in Bahasa Indonesia and English