Deskripsi Pekerjaan
Are you a hospitality professional with a passion for service excellence? The Moment Group is looking for a dedicated and charismatic Captain Waiter to join our elite team in Cebu City. In this pivotal role, you will be the face of our dining experience, ensuring that every guest interaction is seamless, memorable, and reflective of our brand’s commitment to quality.
As a Captain Waiter, you will not just be serving tables; you will be orchestrating the dining room floor, mentoring junior staff, and resolving guest concerns with grace and professionalism. We offer a fast-paced, inclusive work environment where your contributions are recognized and career advancement is encouraged. If you thrive on providing world-class service and want to be part of one of the most dynamic names in the food and beverage industry, we want to hear from you.
Tanggung Jawab
- Oversee the daily operations of a designated service section to ensure high standards of guest satisfaction.
- Lead and motivate waitstaff, ensuring efficiency and adherence to brand service protocols.
- Provide expert recommendations on menu items, beverages, and pairing options to enhance the guest experience.
- Handle guest inquiries, special requests, and conflict resolution with diplomacy and professional tact.
- Coordinate with the kitchen team to ensure timely order delivery and quality control.
- Maintain cleanliness and organization of the dining area, including side stations and POS terminals.
- Ensure all health and safety regulations, as well as hygiene standards, are strictly followed.
- Perform opening and closing duties, including inventory checks and shift reporting.
Kualifikasi
- Minimum of 2 years of experience as a Captain Waiter or Senior Server in a high-volume, premium restaurant or hotel setting.
- Strong leadership skills with the ability to guide and train a service team.
- Excellent command of English and Filipino, both verbal and written.
- Exceptional interpersonal and communication skills with a guest-first mindset.
- Solid knowledge of food safety standards and restaurant operations.
- Ability to remain calm and efficient under pressure in a fast-paced environment.
- A professional appearance and a proactive, problem-solving attitude.
- Flexibility to work rotating shifts, including weekends and holidays.