Deskripsi Pekerjaan
We are seeking a dynamic and skilled Car Technician cum Customer Service professional to join our growing team at Forte Employment Services. In this hybrid role, you will combine your technical expertise in automotive repair with exceptional interpersonal skills to deliver top-tier service to our valued clients. You will be responsible for diagnosing vehicle issues, performing necessary repairs, and acting as the primary point of contact for customers, ensuring they feel heard and understood throughout the service process.
Our ideal candidate is a problem-solver who takes pride in their craft and possesses a genuine passion for helping others. You will play a crucial role in building trust with our customers by providing transparent advice and ensuring their vehicles are serviced to the highest standards. This is an excellent opportunity for a mechanic who enjoys the technical side of the job but also wants to engage with people and contribute to a positive customer experience.
Tanggung Jawab
- Perform routine vehicle maintenance, including oil changes, brake inspections, and general diagnostics.
- Greet customers warmly, listen to their concerns, and accurately assess their vehicle service needs.
- Explain technical issues and repair recommendations to customers in clear, non-technical language.
- Manage customer service inquiries, handle service bookings, and provide accurate service quotes.
- Ensure the workshop and service area are clean, organized, and safe at all times.
- Update customer records and service history in the management system.
- Collaborate with the service team to ensure timely completion of jobs.
Kualifikasi
- Minimum 2 years of experience as a Car Technician or Mechanic.
- Valid Certificate in Automotive Engineering or NVQ Level 2 or higher.
- Strong background in customer service with the ability to remain calm under pressure.
- Excellent communication skills (written and verbal) in English and Malay.
- Valid driving license.
- Familiarity with diagnostic software and automotive tools.
- Ability to work flexible hours, including weekends if required.