Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for the automotive industry? MBM Wheelpower Pte Ltd is looking for a dedicated Car Workshop Customer Service Officer to join our dynamic team in Bishan. As the primary point of contact for our valued clients, you will play a crucial role in ensuring a seamless service experience from vehicle intake to collection.
In this role, you will bridge the gap between our technical workshop team and our customers, providing clear communication, accurate updates, and excellent service. We pride ourselves on our technical excellence and our commitment to quality. If you are organized, articulate, and thrive in a fast-paced environment, we would love to hear from you.
We offer a supportive work culture, consistent professional development, and comprehensive benefits to ensure you are well-cared for while you excel in your career.
Tanggung Jawab
- Manage incoming customer enquiries via phone, email, and walk-ins.
- Schedule service appointments and manage the workshop booking calendar efficiently.
- Provide accurate service quotations and explain technical repair requirements in simple terms to customers.
- Coordinate with workshop technicians to monitor vehicle repair status and provide timely updates to clients.
- Handle customer feedback and resolve issues professionally to maintain high satisfaction levels.
- Maintain accurate customer records and service history in the management system.
- Coordinate vehicle handovers and facilitate payment processing.
Kualifikasi
- Minimum GCE 'O' Level or equivalent professional certification.
- Prior experience in a customer service, administrative, or automotive service advisor role is preferred.
- Strong interpersonal and communication skills with a customer-first mindset.
- Proficiency in basic computer applications (MS Office, booking systems).
- Ability to multitask in a busy workshop environment.
- Strong organizational skills and attention to detail.
- Possessing a valid Singapore Class 3 driving license is a significant advantage.