Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for healthcare technology? Qualfon is looking for a dedicated Care Specialist to join our expanding team in Dumaguete City. In this pivotal role, you will act as the bridge between healthcare providers and technical solutions, ensuring that service requests are handled with precision, speed, and empathy.
As a Care Specialist, you won't just be answering calls; you will be managing critical healthcare operations. You will be responsible for scheduling maintenance, troubleshooting service inquiries, and coordinating seamlessly with our engineering teams to ensure optimal performance of healthcare systems. If you thrive in a fast-paced environment and are committed to delivering excellence in customer service, this is the perfect opportunity to elevate your career with a global leader in the BPO industry.
Tanggung Jawab
- Manage and resolve high-priority service requests from healthcare clients via phone, email, and ticketing systems.
- Coordinate with technical and engineering teams to escalate issues and expedite resolution times.
- Proactively schedule equipment maintenance and service visits to prevent operational downtime.
- Document all interactions accurately within the CRM, ensuring comprehensive reporting and data integrity.
- Maintain deep knowledge of healthcare technology products to provide accurate troubleshooting guidance.
- Monitor service level agreements (SLAs) to ensure timely delivery of solutions to clinical partners.
- Provide empathetic and professional support to healthcare providers experiencing technical challenges.
Kualifikasi
- At least 1-2 years of experience in customer support or technical service, preferably in a healthcare or BPO environment.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and familiarity with CRM or ticketing software.
- Ability to multitask and prioritize tasks in a fast-paced, high-volume operational setting.
- Strong commitment to data privacy and HIPAA compliance standards.
- Willingness to work in rotating shifts, including nights or weekends as required.