Deskripsi Pekerjaan
Are you passionate about helping others achieve their career goals? TigerUX is looking for a dynamic and empathetic Career Support Associate to join our growing team in the heart of Bonifacio Global City. In this role, you will be the bridge between job seekers and their next big opportunity, providing expert guidance and high-touch support throughout their professional journey.
As a Career Support Associate, you will not just be handling calls or emails; you will be acting as a career coach and coordinator. You will help candidates polish their resumes, prepare for upcoming interviews, and streamline the connection process with our partner employers. If you thrive in a fast-paced BPO or customer service environment and are looking to make a meaningful impact, we want to hear from you.
Tanggung Jawab
- Provide high-quality support to job seekers via phone, email, and SMS channels to ensure a seamless experience.
- Review and refine candidate resumes to align with industry standards and employer expectations.
- Coordinate and schedule interviews between job seekers and hiring partners efficiently.
- Maintain clear, professional, and proactive communication with all stakeholders to resolve inquiries.
- Guide candidates through the application process, providing actionable feedback to increase their hireability.
- Document all interactions accurately in our CRM system to track progress and service metrics.
- Collaborate with internal teams to improve outreach strategies and candidate success rates.
Kualifikasi
- Proven experience in a BPO, customer service, or recruitment coordination role.
- Exceptional verbal and written communication skills in English.
- Strong computer literacy and familiarity with CRM tools or applicant tracking systems.
- Demonstrated ability to multitask in a voice and non-voice environment.
- A proactive and empathetic approach to problem-solving and candidate advocacy.
- Ability to work full-time hours in a fast-paced corporate environment.
- Strong organizational skills with high attention to detail.