Deskripsi Pekerjaan
Are you a meticulous and proactive individual with a keen eye for detail and a passion for ensuring financial accuracy? PERSOL, a leading recruitment partner, is seeking a dedicated Cash Collection Officer to join our team, working directly with a prominent Singaporean Statutory Board responsible for managing Singapore's vital public transport network.
This is a unique opportunity to contribute to the efficient operation of a crucial public service. As a Cash Collection Officer, you will play a pivotal role in the financial health of our partner organization by managing outstanding payments and maintaining positive relationships with stakeholders. We understand the commitment required for this role, which involves working in shifts, and to support your journey, transport will be provided for your convenience. Based in Boon Lay, this full-time position offers a stable environment within the public sector's extended family.
If you're looking for a challenging yet rewarding role where your skills in accounts receivable and customer engagement can make a real difference, then we invite you to apply. Join us in supporting Singapore's transport infrastructure!
Tanggung Jawab
- Proactively contact individuals and entities to follow up on outstanding payments and overdue accounts via phone, email, and mail.
- Investigate and resolve payment discrepancies, billing issues, and customer queries efficiently and professionally.
- Maintain accurate and up-to-date records of all collection activities, communications, and payment statuses in the system.
- Prepare and submit regular reports on collection activities, aging analysis, and payment forecasts to management.
- Collaborate closely with internal departments, including customer service and finance, to streamline collection processes.
- Adhere strictly to company policies, procedures, and relevant regulatory guidelines for debt collection.
- Work on a rotational shift basis to ensure continuous operational coverage.
- Assist in the reconciliation of accounts and processing of payments to ensure accurate financial records.
Kualifikasi
- Minimum GCE 'O' Levels or equivalent; Diploma in Accounting, Finance, or Business Administration is a plus.
- Proven experience (1-2 years) in a cash collection, accounts receivable, or a similar finance-related role.
- Strong communication and interpersonal skills, with the ability to negotiate effectively and handle sensitive situations professionally.
- Excellent organizational skills and attention to detail, capable of managing multiple accounts simultaneously.
- Proficiency in using MS Office Suite (Excel, Word) and experience with accounting software or CRM systems.
- Ability to work independently and as part of a team in a fast-paced, shift-based environment.
- A proactive approach to problem-solving and a strong commitment to meeting targets.
- Candidates must be Singaporean Citizens or Permanent Residents due to the nature of working with a Statutory Board partner.