Deskripsi Pekerjaan
Join the vibrant team at Solaris Hotel in the heart of Kuta, Bali. We are currently seeking a friendly and professional Casual Front Office staff to ensure our guests enjoy a seamless and memorable stay. As the first point of contact for our visitors, you will play a crucial role in setting the tone for their experience with us. We are looking for individuals who are passionate about hospitality, possess excellent communication skills, and are eager to contribute to a high-standard service environment.
Your primary responsibility will be to handle guest arrivals and departures with efficiency and warmth. You will assist with check-in and check-out procedures, manage phone inquiries, and provide information about our hotel amenities and local attractions. At Solaris Hotel, we believe that every guest interaction matters, and we are committed to maintaining our reputation for excellence in hospitality. This is an exciting opportunity for someone looking to gain valuable experience in the tourism industry while enjoying the beautiful atmosphere of Bali.
Tanggung Jawab
- Assist guests with smooth check-in and check-out processes.
- Manage incoming calls and guest inquiries professionally.
- Process payments and handle cash transactions accurately.
- Maintain a tidy and organized front desk reception area.
- Update guest profiles and reservation details in the PMS system.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Provide local tourism information and assistance to guests.
Kualifikasi
- High school diploma or equivalent education.
- Previous experience in a hotel front office or customer service role is preferred.
- Fluent in English; proficiency in Bahasa Indonesia is a plus.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends and public holidays.
- Basic computer literacy and familiarity with hospitality software.
- Professional appearance and a positive, service-oriented attitude.