Deskripsi Pekerjaan
Scalable OS is seeking a dedicated Central Services Technician to join our growing team in a permanent remote work (WFH) capacity. This role is critical for maintaining our operational excellence, specifically focusing on system support and technical troubleshooting during night shifts.
As a Systems Support Technician, you will be the technical backbone of our operations, ensuring seamless connectivity and system stability for our clients. You will work directly with users to resolve technical issues, manage server maintenance, and implement security protocols. This position offers a unique opportunity to work from home while contributing to a high-tech environment, ideal for candidates looking for stability and growth in the IT sector.
Tanggung Jawab
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Monitor and maintain network infrastructure to ensure optimal performance.
- Perform regular system backups and data recovery procedures.
- Respond to service requests and tickets in a timely manner.
- Configure and manage user access permissions and security settings.
- Document technical procedures and maintain detailed logs.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a Systems Support Technician or Help Desk Specialist.
- Strong knowledge of Windows/Linux operating systems and office productivity software.
- Excellent problem-solving skills and the ability to work independently.
- Ability to work night shifts (graveyard shift) reliably.
- Strong communication skills, both written and verbal.