Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for IT infrastructure and stability? Vcustomer Philippines, Inc. is seeking a dedicated and skilled Change Engineer to join our dynamic Telco BPO team in Pasig City. In this pivotal role, you will serve as the gatekeeper for system stability, reviewing, assessing potential risks, and impacts of proposed changes. You will provide critical advice to stakeholders on how to gain approval to proceed with changes, ensuring that all deployments align with best practices and compliance standards. We are looking for someone who can thrive in a fast-paced environment, managing the lifecycle of changes while minimizing disruption to our operations. If you are ready to advance your career in a leading BPO organization and contribute to the success of our telecommunications clients, we want to hear from you.
Tanggung Jawab
- Review and assess proposed changes to determine technical feasibility and compliance with ITIL standards.
- Analyze potential risks and impacts on network stability and overall business operations.
- Provide strategic advice and comprehensive documentation to stakeholders to secure change approval.
- Monitor the implementation of changes and oversee post-implementation reviews (PIR).
- Collaborate closely with cross-functional teams, including developers, operations, and QA.
- Ensure adherence to internal change management policies and industry best practices.
- Communicate change status updates and alerts to relevant parties in a timely manner.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in a Telco or BPO environment with a focus on infrastructure or support.
- Strong understanding of ITIL Change Management processes and frameworks.
- Excellent verbal and written communication skills for effective stakeholder engagement.
- Ability to work in a dayshift schedule with a high level of focus and efficiency.
- Strong analytical skills and attention to detail in risk assessment and impact analysis.
- Familiarity with ticketing systems (e.g., ServiceNow) and monitoring tools is a plus.