Deskripsi Pekerjaan
Are you a strategic leader passionate about optimizing IT processes and ensuring business continuity? Stefanini is looking for a dedicated Change Manager to join our growing team in Pasay City. In this pivotal role, you will be the guardian of our IT stability, leveraging the ServiceNow platform to streamline change management workflows and ensure full compliance with ITIL standards.
As a Change Manager, you will play a critical role in our Digital Transformation journey. You will be responsible for the end-to-end lifecycle of IT changes, from initial request to post-implementation review. By collaborating with cross-functional teams and stakeholders, you will minimize risks, maximize service availability, and drive continuous improvement across our operations.
If you have a keen eye for detail and a knack for problem-solving, we want to hear from you.
Tanggung Jawab
- Lead the complete Change Management lifecycle using ServiceNow, ensuring all changes adhere to ITIL best practices.
- Conduct thorough Risk Assessments and Impact Analyses (RIA) for all proposed changes to ensure business continuity.
- Chair and facilitate Change Advisory Board (CAB) meetings, documenting decisions and ensuring clear communication.
- Monitor change implementation progress and perform post-implementation reviews to measure success.
- Collaborate with IT operations, engineering, and business stakeholders to align change strategies with organizational goals.
- Identify and implement process improvements to enhance the efficiency and reliability of change processes.
- Ensure accurate tracking and reporting of change statistics and trends.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3-5 years of experience in IT Service Management (ITSM) and Change Management.
- Strong working knowledge of the ServiceNow platform, specifically the Change Management module.
- ITIL v3 or v4 Certification is highly preferred.
- Excellent verbal and written communication skills in English.
- Proven ability to manage multiple priorities and work in a fast-paced, dynamic environment.
- Experience in a BPO or IT services environment is a plus.