Deskripsi Pekerjaan
Stefanini is a premier global IT services organization with a strong presence in the Philippines. We are seeking a highly skilled and proactive Change Manager to join our team in the vibrant business district of Pasay City, Metro Manila. This is a pivotal role where you will orchestrate and optimize all IT change processes using the powerful ServiceNow platform.
As the Change Manager, you will safeguard the stability of the production environment while enabling the rapid delivery of new technologies. You will champion ITIL best practices, lead the Change Advisory Board (CAB), and work closely with cross-functional teams to ensure every change is meticulously planned and executed with minimal risk. Your expertise will directly contribute to our mission of delivering world-class IT services.
This role offers a unique opportunity to shape IT service management strategy within a global organization. You will drive continuous improvement, automate manual processes in ServiceNow, and foster a culture of operational excellence. If you are a change management professional who thrives on solving complex problems, join Stefanini and be at the forefront of digital transformation!
Tanggung Jawab
- Lead the end-to-end change management process, from request initiation through implementation and post-implementation review, using the ServiceNow platform.
- Chair regular Change Advisory Board (CAB) meetings, evaluating change requests for risk, impact, and business alignment.
- Establish and maintain change management policies, procedures, and standards in line with ITIL best practices.
- Collaborate with project managers, development, and infrastructure teams to coordinate release and deployment schedules.
- Generate and analyze change metrics and reports to identify trends, bottlenecks, and areas for process improvement.
- Serve as the primary point of contact for all matters related to change management, providing guidance and training to IT staff.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- Minimum of 5 years of hands-on experience in IT Change Management within a large enterprise environment.
- Extensive experience administering and configuring the ServiceNow Change Management module is essential.
- ITIL Foundation certification is required; ITIL Managing Professional (MP) certification is highly preferred.
- Exceptional analytical, problem-solving, and decision-making skills with a keen attention to detail.
- Strong verbal and written communication skills in English, with the proven ability to influence stakeholders at all levels.