Deskripsi Pekerjaan
Are you an experienced Change Management professional looking to make an impact in a fast-paced global telecommunications environment? Huawei Technologies is seeking a dedicated Change Manager (Software) to join our MRO (Maintenance, Repair, and Operations) AMS team in Kuala Lumpur. In this role, you will be the bridge between technical excellence and operational stability, ensuring that end-to-end change management processes are executed seamlessly across our BSS (Business Support Systems) managed services.
As part of a global leader in ICT, you will oversee the lifecycle of software changes, mitigating risks, minimizing downtime, and facilitating effective communication between stakeholders. You will work closely with cross-functional technical teams to drive standard procedures, improve service delivery, and maintain the highest quality of software performance for our regional clients.
Tanggung Jawab
- Manage the end-to-end Change Management lifecycle for BSS managed services, ensuring compliance with ITIL standards.
- Coordinate with technical teams to assess, plan, and implement software changes while minimizing service impact.
- Chair Change Advisory Board (CAB) meetings to review and approve proposed changes based on risk and operational requirements.
- Monitor the effectiveness of change implementation and perform post-implementation reviews to drive continuous improvement.
- Ensure comprehensive documentation for all changes, maintaining high audit standards and operational transparency.
- Collaborate with stakeholders to identify potential conflicts, dependencies, and risks associated with technical deployments.
- Provide training and guidance to internal teams regarding updated change management policies and software deployment procedures.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 5+ years of experience in Change Management, preferably within a large-scale software development or BSS/OSS environment.
- Strong understanding of ITIL methodologies, specifically ITIL Foundation or higher certification.
- Proven ability to manage complex software release cycles in a fast-paced managed services environment.
- Excellent stakeholder management and communication skills, with the ability to influence technical and non-technical teams.
- Experience with enterprise ticketing and project management tools (e.g., Jira, ServiceNow).
- Ability to work effectively under pressure and handle multiple high-priority changes simultaneously.
- Strong analytical mindset with a focus on risk mitigation and operational excellence.