Deskripsi Pekerjaan
Join MicroSourcing as a Change & Release Manager for an exciting opportunity in the telecommunications sector. This role is perfect for experienced IT professionals who thrive in managing complex IT deployments and ensuring seamless service transitions for our Australian telco client.
As a key member of our team, you will be responsible for overseeing the entire change and release lifecycle, from planning and implementation to verification and closure. Your expertise in ITIL best practices will be crucial in maintaining service stability while driving continuous improvement initiatives.
Located in the vibrant Bonifacio Global City (BGC), this full-time position offers a dayshift schedule and comprehensive benefits including day-1 HMO coverage, ensuring your well-being from day one. You'll be working with a dynamic team that values innovation, collaboration, and professional growth.
If you're passionate about IT service management and have experience in the telecommunications industry, this is your chance to make a significant impact while advancing your career with a global leader in business process outsourcing.
Tanggung Jawab
- Manage the end-to-end change and release process for an Australian telecommunications client
- Implement and maintain ITIL best practices for change management and release coordination
- Coordinate with cross-functional teams to ensure smooth deployment of IT services and infrastructure
- Conduct risk assessments and impact analyses for proposed changes
- Document all change activities and maintain comprehensive change records
- Monitor and report on key performance indicators related to change and release management
- Continuously improve change management processes based on industry best practices
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 3-5 years of experience in change and release management
- Strong knowledge of ITIL framework, particularly Change Management and Release & Deployment Management
- Experience working in the telecommunications or B2B services sector
- Certifications in IT Service Management (ITIL) or related fields are highly desirable
- Excellent communication and interpersonal skills with ability to work with diverse teams
- Strong problem-solving abilities and attention to detail
- Experience with change management tools and systems