Deskripsi Pekerjaan
Are you a customer-focused professional looking to advance your career with a global leader? TSA Group is currently seeking a highly motivated Channel Support Specialist to join our dynamic team in Pasay City. In this role, you will be the backbone of our operational excellence, ensuring seamless communication and support across our various service channels.
As a Channel Support Specialist, you will act as a critical point of contact, resolving complex inquiries, troubleshooting system-related issues, and providing an exceptional experience to our clients. We are looking for someone who thrives in a fast-paced environment, possesses strong problem-solving skills, and is committed to maintaining the high service standards that TSA Group is known for.
If you are tech-savvy, articulate, and passionate about driving customer success, we want to hear from you. We offer a supportive work environment, professional growth opportunities, and the chance to work with a world-class team.
Tanggung Jawab
- Manage and resolve inbound inquiries across multiple communication channels including email, chat, and voice.
- Provide technical assistance and troubleshooting to ensure optimal service delivery.
- Maintain accurate records of customer interactions within the CRM system.
- Collaborate with internal teams to identify and resolve recurring process bottlenecks.
- Ensure compliance with company service level agreements (SLAs) and quality standards.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Contribute to the continuous improvement of support workflows and knowledge base articles.
Kualifikasi
- Bachelor’s degree in Business, Communications, IT, or a related field.
- At least 1-2 years of experience in a customer service, technical support, or channel management role.
- Exceptional verbal and written communication skills in English.
- Strong technical aptitude with proficiency in CRM software and Microsoft Office Suite.
- Proven ability to manage multiple tasks effectively under pressure.
- Excellent analytical and problem-solving capabilities.
- Willingness to work in flexible shifts, including weekends or holidays if required.