Deskripsi Pekerjaan
Are you a customer service professional looking to pivot away from voice-based roles? We are currently seeking a highly motivated and detail-oriented Chat & Email Support Representative to join our growing team in Antipolo City. This is a premium non-voice opportunity designed for individuals who excel in written communication and thrive in a fast-paced digital environment.
As a key member of our support team, you will act as the primary point of contact for our valued clients via live chat and email channels. We pride ourselves on efficiency and quality, which is why our streamlined hiring process is designed to get you on board quickly—bypassing lengthy, multi-stage interviews. If you possess excellent command of the English language, a knack for problem-solving, and a commitment to customer satisfaction, we want to hear from you today.
We offer a competitive compensation package of up to ₱30,000 per month, supplemented by performance-based bonuses, comprehensive health benefits, and a clear path for professional development. Join a company that values your expertise and provides the tools necessary for your career growth.
Tanggung Jawab
- Manage high-volume customer inquiries via chat and email with professional, empathetic, and concise responses.
- Resolve customer concerns, billing issues, and technical troubleshooting steps while maintaining high satisfaction ratings.
- Document all customer interactions accurately within the CRM system for future reference and quality assurance.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution for the end user.
- Maintain thorough knowledge of product offerings, company policies, and best practices in digital support.
- Meet or exceed daily KPIs, including response time, resolution rate, and customer feedback scores.
- Actively contribute to knowledge base updates to improve self-service support efficiency.
Kualifikasi
- Proven experience in a customer service role, preferably within a BPO or e-commerce environment.
- Exceptional written English skills (grammar, punctuation, and tone).
- Ability to multitask and navigate multiple digital platforms simultaneously without compromising service quality.
- Strong problem-solving skills with a proactive, "customer-first" mindset.
- High proficiency in typing speed and digital communication tools.
- Willingness to work in a shifting schedule as required by business needs.
- Residency in or near Antipolo City, Rizal, is highly preferred.