Deskripsi Pekerjaan
Are you ready to jumpstart your career in a fast-paced environment? We are looking for a dedicated Chat Support Agent to join our team and make a real difference for our customers. In this role, you will serve as the primary point of contact for clients via live chat, ensuring their inquiries are resolved efficiently and their satisfaction is prioritized.
We pride ourselves on offering a supportive culture where your growth matters. As a Chat Support Agent, you will handle a variety of tasks, from answering FAQs to troubleshooting issues. We value clear communication, empathy, and a positive attitude. If you are looking for a stable Full-time position with a fixed weekend schedule that allows you to enjoy your weekdays, this is the perfect opportunity for you. Join us and be the difference we are looking for!
Tanggung Jawab
- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate product information and service updates to clients.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with team leads to improve service quality and response times.
- Identify opportunities to upsell products based on customer needs.
Kualifikasi
- High school diploma or equivalent (College degree is an advantage).
- Excellent written communication skills in English.
- Basic computer literacy and familiarity with chat software.
- Ability to multitask and handle multiple conversations simultaneously.
- Strong problem-solving and critical thinking abilities.
- Willingness to work on a fixed weekend schedule.