Deskripsi Pekerjaan
Are you looking for a customer service role that focuses on chat support without the pressure of phone calls? Alorica is seeking a dedicated Chat Support Representative to join our team in Quezon City. In this non-voice position, you will be the primary point of contact for customers via digital messaging platforms, providing timely and accurate solutions to their inquiries. We pride ourselves on maintaining a stress-free environment where you can thrive while handling an easy-to-manage account. This is an excellent opportunity for individuals who excel in written communication and want to build a rewarding career in a dynamic industry.
As a Chat Support Representative, you will be responsible for resolving customer issues with empathy and professionalism. Your role is crucial in ensuring customer satisfaction and maintaining the company's reputation for service excellence.
Tanggung Jawab
- Respond to incoming customer inquiries via chat, email, and instant messaging platforms.
- Provide accurate information regarding products, services, and account details.
- Resolve customer complaints and escalations efficiently and professionally.
- Maintain a positive and courteous online tone in all communications.
- Document customer interactions and update CRM systems with relevant notes.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Adhere to quality assurance standards and call/chat protocols.
Kualifikasi
- Must have excellent written communication skills and grammar proficiency.
- High school graduate or equivalent (College graduates are preferred).
- Strong typing speed and accuracy to manage multiple chat windows.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer literacy and familiarity with CRM tools.
- Willingness to work in a full-time schedule, including weekends and holidays.
- Previous experience in customer service is a plus but not strictly required.