Deskripsi Pekerjaan
Are you passionate about helping others and providing top-notch customer service? Datamatics is seeking a dedicated and enthusiastic Chat Support Representative to join our dynamic team in Pasig City. In this contract/temporary role, you will be responsible for assisting customers through live chat, handling a variety of inquiries including product details, order placements, tracking shipments, processing returns and refunds, and offering general support to ensure an exceptional customer experience.
As a Chat Support Representative, you will be at the forefront of our customer service operations, representing Datamatics and building positive relationships with clients. We offer comprehensive training to equip you with the tools and knowledge needed to succeed. Our ideal candidate is a quick learner with excellent written communication skills who can handle multiple chat conversations with ease and efficiency.
Responsibilities include managing customer accounts, troubleshooting issues, escalating complex problems when necessary, and maintaining accurate records of interactions. You will collaborate with other team members to enhance service processes and contribute to a positive work environment.
Qualifications: We are looking for candidates with at least a high school diploma and prior customer service experience. Strong typing skills and familiarity with chat software are highly valued. You must be comfortable working in a fast-paced environment and able to adapt to shifting schedules.
Join Datamatics and take the next step in your career! We offer a competitive salary package of ₱16,000 to ₱18,000 per month, along with opportunities for professional growth within the company. Apply now and become part of a global leader in business process management.
Tanggung Jawab
- Assist customers via live chat with product inquiries, orders, and account support
- Manage order processing, tracking, returns, and refunds efficiently
- Provide accurate and timely responses to customer queries
- Resolve customer complaints and issues with empathy and professionalism
- Maintain detailed records of customer interactions and transactions
- Collaborate with the support team to improve service quality
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; college degree preferred
- At least 1 year of experience in customer service or chat support
- Excellent written English communication skills
- Ability to multitask and manage multiple chat sessions simultaneously
- Strong problem-solving and critical thinking abilities
- Proficiency with basic computer applications and typing speed of 40+ WPM
- Willingness to work in shifting schedules, including weekends and holidays