Deskripsi Pekerjaan
Are you looking for an exciting opportunity to start your career in the BPO industry? Bridgetowne Pasig is currently accepting applicants for Chat Support Representatives in our non-voice account. We value individuals who are passionate about helping others and eager to learn. As a Chat Support Rep, you will interact with customers through live chat platforms, providing friendly and accurate assistance.
Our company offers a comprehensive training program, so no prior experience is required. We are looking for individuals who possess strong written communication skills, patience, and a positive attitude. If you are ready to earn up to ₱25,000 per month while working in a supportive environment, we want to hear from you. Join our team and take the first step towards a rewarding career in customer service today.
Tanggung Jawab
- Respond to customer inquiries via live chat in a timely and professional manner.
- Assist customers with product information, troubleshooting, and account issues.
- Identify customer needs and provide appropriate solutions or escalate complex issues.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with the team to ensure consistent service quality and process improvement.
- Follow company guidelines and scripts to ensure brand consistency.
- Participate in training sessions and continuous learning programs.
Kualifikasi
- Must be at least 18 years old.
- High school graduate or Bachelor's degree holder is an advantage.
- Excellent written communication skills in English (grammar and spelling are crucial).
- Basic computer literacy and typing speed of 30-40 wpm.
- Ability to multitask and handle pressure in a fast-paced environment.
- Strong problem-solving skills and a customer-centric attitude.
- Willingness to be trained and open to feedback.