Deskripsi Pekerjaan
Are you a digital native with a passion for social media and customer experience? We are looking for a motivated Chat Support Specialist to join our team handling a high-profile ByteDance account. In this role, you will be the frontline support for users, ensuring seamless interactions and resolving inquiries in a fast-paced, dynamic environment.
This position is perfect for individuals who thrive in a tech-forward setting and are looking to jumpstart their career in the BPO industry. You will be working with a supportive team, utilizing modern communication tools, and helping millions of users enjoy a safer and better online experience. If you have excellent typing skills, a problem-solving mindset, and the ability to multitask effectively, we want to meet you!
Join us and grow your professional skills while enjoying a competitive compensation package and a collaborative workplace culture.
Tanggung Jawab
- Provide high-quality, real-time chat support to users of the ByteDance platform.
- Address and resolve customer inquiries regarding account issues, content moderation, and platform navigation.
- Maintain a high level of accuracy and customer satisfaction (CSAT) in every interaction.
- Document all communication clearly and concisely in our internal CRM system.
- Collaborate with team leads and peers to identify trends and improve support processes.
- Adhere to security and privacy guidelines to protect user data.
- Meet and exceed daily productivity and quality performance metrics.
Kualifikasi
- Minimum of Senior High School graduate; college level or degree holders are a plus.
- Previous experience in Chat Support or BPO customer service is highly preferred but fresh graduates are welcome to apply.
- Strong written English communication skills with excellent grammar and spelling.
- Ability to type at least 35-40 words per minute (WPM) with high accuracy.
- Tech-savvy and comfortable navigating multiple applications simultaneously.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Willingness to work in rotating shifts, including weekends and holidays.
- Must be based in or willing to work in Pinagbuhatan, Metro Manila.