Deskripsi Pekerjaan
Are you a tech-savvy communicator looking to kickstart your career with a global industry leader? We are currently seeking a motivated Chat Support Specialist to join our high-performing team supporting the Bytedance account. This is a fantastic opportunity to work in a fast-paced, collaborative environment where your ability to solve problems and provide excellent service will be valued.
As a Chat Support Specialist, you will act as the first point of contact for users, ensuring that their inquiries are resolved with speed, accuracy, and a human touch. We are looking for candidates who are passionate about social media trends, tech-forward, and eager to grow their professional footprint. If you have excellent writing skills and a knack for troubleshooting, we want to hear from you!
Tanggung Jawab
- Handle inbound customer inquiries via live chat support with professionalism and empathy.
- Provide accurate and timely information regarding user accounts and platform policies.
- Effectively troubleshoot technical issues and escalate complex cases according to standard operating procedures.
- Maintain high levels of customer satisfaction by delivering clear, concise, and helpful responses.
- Participate in ongoing training sessions to stay updated on Bytedance platform changes and feature releases.
- Meet and exceed daily KPIs related to response time, resolution rate, and quality assurance scores.
- Collaborate with team leads to improve support workflows and identify common user pain points.
Kualifikasi
- Completed at least 2 years of college education or possess a Senior High School diploma.
- Proven experience in Customer Service, preferably in a Chat or BPO environment.
- Exceptional written English communication skills with strong attention to grammar and punctuation.
- Ability to navigate multiple software applications simultaneously while maintaining a conversation.
- Demonstrated ability to remain calm and professional under pressure.
- A strong interest in social media platforms and the digital content industry.
- Willingness to work on a shifting schedule, including weekends and holidays if required.