Deskripsi Pekerjaan
Join PT Mulia Raya Agrijaya as a Claim Administrator and become an integral part of our customer service team. In this role, you'll be responsible for processing insurance claims efficiently and accurately, ensuring our customers receive the support they need during their time of need. You'll handle claim documentation from submission to completion, verify all required documents, and maintain accurate records of claim processes. Additionally, you'll create comprehensive summaries and reports to support data analysis and improve our claim handling procedures. This position offers an excellent opportunity to develop your administrative skills while making a direct impact on customer satisfaction. If you're detail-oriented, organized, and passionate about helping others, we encourage you to apply for this rewarding role in our Jakarta Raya office.
Tanggung Jawab
- Process insurance claims promptly and accurately according to company policies and procedures
- Review and verify all claim documentation submitted by customers
- Communicate with customers to obtain any missing information required for claim processing
- Create detailed summaries and reports for data analysis of claim trends and patterns
- Maintain organized and up-to-date records of all claim processes
- Collaborate with other departments to resolve claim-related issues
- Ensure compliance with industry regulations and company standards
- Identify opportunities for improving claim processing efficiency
Kualifikasi
- Minimum high school diploma, with preference for candidates with a degree in business administration or related field
- 1-2 years of experience in claims processing or customer service role
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office applications, particularly Excel for data analysis
- Ability to work independently and as part of a team
- Basic understanding of insurance claim processes
- Fluency in both Bahasa Indonesia and English is preferred