Deskripsi Pekerjaan
Are you detail-oriented and looking to launch or grow your career in the insurance industry? The Insurance Company of North America is seeking a highly organized and proactive Claims Administrator to join our dynamic team in the Philippines. In this pivotal role, you will directly support our experienced Claims Adjusters located in North America by managing a variety of essential administrative and operational tasks that keep our claims department running smoothly.
As a key member of our claims support team, you will be the backbone of our claims processing workflow. Your day-to-day responsibilities will include accurately entering new claims into our system, meticulously managing documentation, handling correspondence with various stakeholders, and ensuring all data is compliant with company policies and regulatory standards. This role demands a sharp eye for detail, strong organizational skills, and the ability to multitask in a fast-paced, deadline-driven environment.
This is an excellent opportunity to gain invaluable hands-on experience working with a globally recognized insurance provider. You will develop a deep understanding of the entire claims lifecycle, from first notice of loss to resolution, and build a rewarding career in a global corporate environment with plenty of room for advancement. We invest in our people by providing comprehensive training, continuous support, and a clear career path.
The ideal candidate is an excellent communicator with a proactive mindset. You take initiative, thrive on solving problems, and are comfortable working with technology and data. If you are ready to make a significant impact and join a company that values accuracy, efficiency, and its employees, we encourage you to apply today!
Tanggung Jawab
- Process incoming claims by accurately entering detailed data into the company’s core claims management system.
- Support Claims Adjusters by gathering, reviewing, scanning, and organizing claim-related documents, reports, and correspondence.
- Manage professional communications with policyholders, brokers, agents, and third-party service providers.
- Verify insurance policy details and coverage limits to ensure accurate and compliant claim adjudication.
- Maintain strict confidentiality and security of sensitive claims information in accordance with data privacy regulations.
- Identify, analyze, and escalate complex issues, discrepancies, or potential fraudulent activities to senior team members.
- Assist with administrative functions including digital file management, appointment scheduling, and report generation.
- Collaborate with the broader claims team to consistently meet service level agreements (SLAs) and productivity targets.
Kualifikasi
- High School Diploma or Associate’s degree required; Bachelor’s degree in Business Administration, Finance, or a related field strongly preferred.
- Minimum of 1–2 years of experience in an administrative, data entry, or customer service role. Experience in insurance or financial services is an advantage.
- Demonstrated intermediate proficiency in Microsoft Office Suite, particularly Excel and Outlook.
- Exceptional attention to detail and a high degree of accuracy in data entry and document processing.
- Excellent verbal and written English communication skills, with the ability to interact effectively with North American colleagues.
- Strong time management skills and the ability to work independently while handling multiple priorities.
- Proven problem-solving abilities and a proactive, can-do attitude.
- Willingness to work full-time on a shifting schedule (including night shifts) to support North American business hours.