Deskripsi Pekerjaan
Are you passionate about heritage, craftsmanship, and the art of travel? RIMOWA, the global leader in premium luggage, is looking for a sophisticated and sales-driven Client Advisor to join our team in Makati City. Since 1898, RIMOWA has been at the forefront of design and innovation, creating iconic travel essentials for discerning travelers worldwide.
As a Client Advisor, you are not just a salesperson; you are a brand ambassador and a storyteller. You will be responsible for delivering a world-class shopping experience that aligns with our reputation for excellence. You will guide clients through our product range—from our signature aluminum cases to our latest polycarbonate innovations—ensuring every customer finds the perfect companion for their journey.
This role offers the unique opportunity to work within a prestigious global luxury environment. We provide a platform for you to develop your career in luxury retail, offering extensive product training and a competitive compensation package. If you have a keen eye for detail, a proactive attitude, and a genuine desire to provide exceptional service, we invite you to make your mark with RIMOWA.
Join us and become an expert in luxury travel, showcasing our iconic products and contributing to the continued success of a brand synonymous with quality and timeless style.
Tanggung Jawab
- Deliver an exceptional and personalized client experience by identifying customer needs and providing expert product advice.
- Achieve and exceed individual and boutique sales targets through proactive selling and clienteling.
- Build and maintain long-term relationships with clients using our CRM tools to foster brand loyalty.
- Maintain impeccable visual merchandising standards, ensuring the boutique reflects the brand's luxury positioning.
- Handle after-sales service inquiries, including luggage repairs and warranty claims, with professional care.
- Participate in inventory management, stock replenishment, and daily boutique operations.
- Stay updated on brand heritage, product technical specifications, and luxury market trends.
- Collaborate effectively with the team to ensure a seamless and premium shopping environment.
Kualifikasi
- Minimum of 2-3 years of experience in luxury retail, high-end hospitality, or a premium sales environment.
- Exceptional communication and interpersonal skills, with the ability to engage with high-net-worth individuals.
- Strong passion for luxury brands and a deep understanding of premium customer service standards.
- Proven track record of meeting or exceeding sales KPIs in a target-driven environment.
- Professional grooming and a sophisticated demeanor consistent with a global luxury brand.
- Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced setting.
- Fluency in English; knowledge of additional languages is a significant advantage.
- Willingness to work flexible hours, including weekends and holidays, as per retail requirements.