Deskripsi Pekerjaan
Are you a customer-focused professional looking to advance your career with a dynamic, global-facing organization? Clark Outsourcing is currently seeking a highly motivated Client Care Representative to join our growing team in Angeles City. In this pivotal role, you will be the bridge between our clients and operational excellence, ensuring seamless scheduling and high-quality coordination.
We pride ourselves on fostering a collaborative work environment where your attention to detail and communication skills are not only valued but rewarded. If you are passionate about providing world-class service and excel at managing complex workflows in a fast-paced environment, we want to hear from you. We provide comprehensive training and a clear path for professional development for the right candidate.
Tanggung Jawab
- Manage end-to-end client scheduling and coordination with high precision.
- Serve as the primary point of contact for client inquiries, resolving concerns with professionalism and empathy.
- Monitor and update client accounts to ensure data integrity and real-time operational accuracy.
- Collaborate with internal teams to streamline service delivery and improve customer experience.
- Prepare and maintain accurate reports regarding service coordination and daily task logs.
- Handle high volumes of communication via email, phone, and internal ticketing systems.
- Escalate complex issues to management while ensuring clear documentation and tracking.
Kualifikasi
- Proven experience in a customer service, virtual assistant, or administrative coordination role.
- Exceptional verbal and written communication skills in English.
- Strong proficiency in scheduling software, CRM tools, and Microsoft Office Suite.
- Ability to multitask efficiently while maintaining a high level of accuracy.
- Excellent problem-solving skills and a proactive approach to workload management.
- Capacity to work independently and as part of a collaborative team in a fast-paced environment.
- A stable home internet connection for remote-capable operations (if applicable).