Deskripsi Pekerjaan
Join Az Eco Green Sdn Bhd's dynamic customer service team and become a vital part of our commitment to sustainable solutions! We're seeking passionate individuals who thrive in customer-facing roles to deliver exceptional support experiences. As a key member of our call center operations, you'll handle diverse inquiries, resolve issues efficiently, and build lasting relationships with clients across Malaysia. Enjoy competitive compensation starting from RM 2,500 monthly, plus structured career advancement pathways and ongoing training opportunities in eco-friendly industry practices. Our collaborative environment rewards initiative and problem-solving skills, making this ideal for motivated professionals seeking growth in a mission-driven organization.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat channels
- Resolve product/service complaints with empathy and efficiency
- Process orders, returns, and warranty claims accurately
- Document customer interactions and maintain CRM records
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response time and satisfaction
- Stay updated on company products and sustainability initiatives
Kualifikasi
- High school diploma or equivalent (bachelor's preferred)
- 1+ years customer service or call center experience
- Excellent verbal and written communication skills
- Proficiency in CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Fluency in English and Bahasa Malaysia
- Basic knowledge of environmental sustainability practices (beneficial)