Deskripsi Pekerjaan
Are you a dedicated professional looking to take your career to the next level? Watsons, the leading health and beauty retailer in Malaysia, is seeking a highly motivated Senior Customer Assistant to join our dynamic team at Plaza Arkadia. In this pivotal role, you will serve as the face of our brand, ensuring every customer receives an unforgettable shopping experience while maintaining high operational standards. As a Senior Assistant, you will not only assist customers with their inquiries and product needs but also mentor junior staff, handle complex escalations, and drive sales targets. We pride ourselves on our customer-centric culture, and we are looking for someone with excellent communication skills and a passion for retail to help us uphold our reputation for excellence. Join us in making a difference in the lives of our customers every day.
Tanggung Jawab
- Deliver exceptional customer service by addressing inquiries, resolving complaints, and providing expert product recommendations.
- Mentor and guide junior team members to ensure consistent service standards and operational efficiency across the floor.
- Process transactions efficiently and accurately using the POS system while adhering to company policies.
- Maintain accurate inventory levels, assist with stock replenishment, and support visual merchandising displays.
- Proactively identify sales opportunities and promote loyalty programs to maximize revenue and customer retention.
- Handle sensitive customer data with the utmost confidentiality and integrity.
- Collaborate closely with the store management team to achieve daily and monthly sales targets.
Kualifikasi
- Minimum of 2-3 years of relevant experience in customer service or retail sales.
- Possess strong communication and interpersonal skills with a demonstrated customer-first mindset.
- Ability to work flexible shifts, including weekends, evenings, and public holidays.
- Proficient in using computer systems, specifically Point of Sale (POS) and inventory software.
- High school diploma or equivalent (Diploma in Business or Retail Management is an advantage).
- Ability to stand for extended periods and perform physical tasks related to stock handling and store maintenance.