Deskripsi Pekerjaan
Are you passionate about creating exceptional experiences for both clients and team members? Cybalink Solutions is looking for a strategic, people-first leader to join us as a Client & Employee Success Supervisor in the vibrant business district of Pasig City, Metro Manila.
In this unique role, you will bridge the gap between client expectations and employee performance. You will cultivate strong, long-lasting client partnerships while simultaneously fostering a high-engagement culture that empowers our people to thrive. Your dual focus will be critical in driving service excellence and operational success.
Your Mission:
You will lead a dedicated team, ensuring client needs are met with proactive solutions and a relentless focus on quality. You'll implement strategies to boost employee morale, track performance metrics, and resolve escalated issues with professionalism and care. As a change agent, you will champion a culture of continuous improvement, collaboration, and recognition.
Who You Are:
You are an experienced supervisor with a knack for managing relationships and inspiring teams. You have deep expertise in the BPO/call center environment and a proven ability to achieve results through others. You are a skilled communicator, an empathetic leader, and a strategic problem-solver.
What We Offer:
Join a company that values your expertise. We offer a competitive compensation package (PHP 50,000 - 55,000 per month), a supportive leadership team, and clear opportunities for career advancement. If you are ready to make a meaningful impact on our clients, our employees, and our business, take the next step in your career with Cybalink Solutions.
Are you ready to be the bridge to success? Apply today for the Client & Employee Success Supervisor role at Cybalink Solutions.
In this unique role, you will bridge the gap between client expectations and employee performance. You will cultivate strong, long-lasting client partnerships while simultaneously fostering a high-engagement culture that empowers our people to thrive. Your dual focus will be critical in driving service excellence and operational success.
Your Mission:
You will lead a dedicated team, ensuring client needs are met with proactive solutions and a relentless focus on quality. You'll implement strategies to boost employee morale, track performance metrics, and resolve escalated issues with professionalism and care. As a change agent, you will champion a culture of continuous improvement, collaboration, and recognition.
Who You Are:
You are an experienced supervisor with a knack for managing relationships and inspiring teams. You have deep expertise in the BPO/call center environment and a proven ability to achieve results through others. You are a skilled communicator, an empathetic leader, and a strategic problem-solver.
What We Offer:
Join a company that values your expertise. We offer a competitive compensation package (PHP 50,000 - 55,000 per month), a supportive leadership team, and clear opportunities for career advancement. If you are ready to make a meaningful impact on our clients, our employees, and our business, take the next step in your career with Cybalink Solutions.
Are you ready to be the bridge to success? Apply today for the Client & Employee Success Supervisor role at Cybalink Solutions.
Tanggung Jawab
- Serve as the primary liaison between Cybalink Solutions and its strategic client accounts, ensuring seamless communication and high satisfaction levels.
- Lead, mentor, and supervise a team of client-facing and operational staff, driving performance, engagement, and professional growth.
- Develop and implement initiatives to enhance service excellence, operational efficiency, and employee well-being.
- Monitor, analyze, and report on key performance indicators (KPIs) to identify trends, risks, and opportunities for continuous improvement.
- Manage complex client escalations and ensure timely, effective resolution to strengthen long-term partnerships.
- Collaborate with internal departments (HR, Training, Operations) to align strategies that foster a positive workplace culture.
- Conduct regular performance reviews, coaching sessions, and team meetings to ensure goals are met and celebrated.
- Drive employee engagement projects and act as an advocate for team member career development and job satisfaction.
Kualifikasi
- Bachelor's degree in Business Administration, Psychology, Management, or a related field.
- Minimum of 3-5 years of experience in client services, account management, or BPO operations, with at least 2 years in a supervisory capacity.
- Proven track record of managing client relationships and successfully leading high-performing teams.
- Strong analytical, problem-solving, and critical thinking skills with a data-driven mindset.
- Excellent verbal and written communication skills in English.
- In-depth understanding of employee engagement strategies, performance management frameworks, and customer experience best practices.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Proficiency in CRM software, project management tools, and the Microsoft Office Suite (Excel, PowerPoint, Word).