Deskripsi Pekerjaan
Are you a dedicated professional with a passion for luxury retail and client relationship management? Burberry is currently seeking a highly motivated Client Engagement Manager to join our Asia Pacific team in Singapore. In this pivotal role, you will be responsible for fostering deep connections with our key clients, driving loyalty, and ensuring an exceptional brand experience that aligns with Burberry's heritage and modern luxury standards.
As the face of our brand to our most valued clientele, you will manage a portfolio of VIP clients, coordinate personalized service initiatives, and collaborate closely with the sales team to maximize revenue. We are looking for someone who thrives in a fast-paced environment, possesses a keen eye for detail, and is committed to delivering world-class service that keeps clients returning to Burberry time and again.
Tanggung Jawab
- Manage and nurture a portfolio of high-value VIP clients to drive brand loyalty and repeat business.
- Develop and execute CRM strategies to enhance the client experience and personalize service offerings.
- Coordinate and host exclusive client events, private viewings, and brand experiences.
- Analyze client data and feedback to identify trends and opportunities for upselling and cross-selling.
- Collaborate with the retail team to ensure seamless service delivery and effective communication.
- Stay updated on product launches, fashion trends, and market activities to provide informed advice to clients.
Kualifikasi
- Minimum of 3-5 years of experience in client relationship management, luxury retail, or CRM within the fashion and luxury industry.
- Strong understanding of CRM tools and client data management systems.
- Excellent interpersonal and communication skills with a focus on building trust and rapport.
- Bilingual in English and Mandarin is highly preferred for this role.
- Proven ability to work independently while maintaining a strong collaborative spirit with cross-functional teams.
- Passion for the Burberry brand and a genuine interest in luxury fashion and lifestyle.