Deskripsi Pekerjaan
Are you passionate about delivering exceptional client experiences in the banking sector? PERSOL is seeking a dedicated Client Engagement Officer to join our team in the Central Region. This is an excellent opportunity to work with a leading recruitment agency while supporting one of Singapore's premier banking institutions.
In this role, you will be the primary point of contact for bank customers, providing them with information about digital banking platforms and services. Unlike traditional sales positions, this role focuses on building meaningful relationships with clients and ensuring they understand and can effectively use digital banking solutions. You will work in a dynamic environment that values customer satisfaction over sales targets.
The ideal candidate will have excellent communication skills, a customer-centric approach, and a keen interest in the banking and financial services sector. If you're looking for a contract position that allows you to make a real difference in customers' banking experiences, this is the opportunity for you.
Tanggung Jawab
- Engage with bank customers to provide information about digital banking platforms and services
- Assist customers with onboarding to digital banking solutions
- Address customer inquiries and resolve issues related to digital banking services
- Build and maintain strong relationships with bank clients
- Collaborate with banking teams to ensure seamless customer experiences
- Document customer interactions and maintain accurate records
- Stay updated on new banking technologies and services
- Provide feedback to improve digital banking platforms based on customer input
Kualifikasi
- Diploma or degree in Business, Finance, or related field
- Minimum 1-2 years of customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic knowledge of banking and financial services
- Proficiency with digital platforms and technology
- Ability to work in a fast-paced environment
- Attention to detail and accuracy in customer interactions