Deskripsi Pekerjaan
Are you looking for a role that combines client engagement with the stability of the banking sector, without the pressure of sales targets? Join PERSOL as a Client Engagement Officer for our SME banking division. This is a unique opportunity to work in a central location, focusing on building meaningful relationships with business clients and promoting our innovative digital platform.
In this role, you will be the voice of our bank, reaching out to existing SME customers to introduce them to the benefits of our digital banking solutions. You will guide them through the onboarding process, answer their queries, and provide ongoing support to ensure a seamless experience. Unlike typical sales roles, this position has no sales KPIs, allowing you to focus purely on client satisfaction and engagement.
We are looking for individuals with excellent communication skills, a customer-centric mindset, and the ability to work independently. Prior experience in banking or telemarketing is a plus, but we welcome candidates with a strong desire to learn and grow. Comprehensive training will be provided.
This is a contract/temporary position with the potential for extension, located in the Central Region. You will be part of a supportive team that values your contributions and offers competitive compensation.
If you are ready to take the next step in your career and be part of a leading financial institution, apply now!
Tanggung Jawab
- Conduct outbound calls to existing SME banking clients to introduce and promote the digital banking platform.
- Generate leads and follow up on client inquiries to drive platform adoption and usage.
- Provide exceptional customer service by addressing client questions and resolving issues promptly.
- Collaborate with the sales and support teams to ensure a seamless client experience.
- Maintain accurate records of client interactions and feedback in the CRM system.
- Achieve engagement targets without the stress of sales quotas.
- Stay updated on product knowledge and industry trends to effectively communicate value propositions.
- Assist in onboarding new clients and training them on digital tools.
Kualifikasi
- Strong verbal and written communication skills in English.
- Customer service oriented with a friendly and professional demeanor.
- Ability to work independently and as part of a team.
- No prior sales experience required—training will be provided.
- Previous experience in banking, finance, or telemarketing is an advantage.
- Proficient in using computers and CRM software.
- High school diploma or equivalent; tertiary education preferred.
- Comfortable working in a target-driven environment but without KPI pressure.