Deskripsi Pekerjaan
Are you a skilled engineer with a passion for exceptional customer service? Lewis Personnel Management is seeking a dedicated Client-Facing/Customer Facing Engineer to bridge the gap between technical solutions and client needs. In this pivotal role, you will be the primary point of contact for technical inquiries, ensuring that complex engineering concepts are communicated clearly and solutions are delivered efficiently. If you thrive in a dynamic environment and enjoy solving problems while maintaining high levels of client satisfaction, we want to hear from you.
As a Client-Facing Engineer, you will be responsible for managing the technical relationship with our clients, acting as a technical consultant and support specialist. Your ability to translate technical jargon into understandable language will be key to our success. We offer a competitive salary and a collaborative work culture in the heart of Makati City.
Tanggung Jawab
- Act as the primary technical liaison for clients, addressing inquiries and resolving issues via phone, email, and in-person meetings.
- Analyze client requirements and provide tailored engineering solutions that align with business goals.
- Collaborate closely with internal engineering teams to troubleshoot complex issues and implement necessary fixes.
- Conduct product demonstrations and training sessions to ensure clients maximize the value of our services.
- Maintain accurate and up-to-date documentation of technical interactions, solutions provided, and client feedback.
- Monitor client satisfaction levels and proactively communicate any potential service interruptions or upcoming changes.
- Assist in the development and refinement of technical documentation and standard operating procedures.
Kualifikasi
- Bachelor’s degree in Engineering, Computer Science, or a related technical field.
- Proven experience in a client-facing or customer support role within the engineering or IT sector.
- Strong technical aptitude with the ability to understand and explain complex technical concepts to non-technical stakeholders.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills with a customer-centric approach to service delivery.
- Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
- Proficiency with standard office software and technical support tools.