Deskripsi Pekerjaan
Are you ready to accelerate your career with one of the world's most influential travel technology companies? Trip.com Group is looking for a dynamic and detail-oriented Client Implementation Consultant to join our team in the heart of Singapore's business district, Raffles Place.
In this pivotal role, you will act as the bridge between our cutting-edge travel solutions and our diverse portfolio of global corporate clients. You will be responsible for guiding new clients through the onboarding process, ensuring seamless technical integration, and configuring our platforms to meet their specific travel management needs. If you are passionate about process optimization, client satisfaction, and the future of global travel, we want to hear from you.
Joining Trip.com Group means more than just a job; it is an invitation to be part of a vibrant, multi-cultural team that thrives on innovation and excellence. We offer a fast-paced environment where your contributions have a direct impact on our global operations.
Tanggung Jawab
- Manage the end-to-end implementation process for new corporate clients, ensuring timely and successful onboarding.
- Serve as the primary technical point of contact during the transition phase, addressing client queries and system configuration requirements.
- Collaborate closely with internal stakeholders, including Sales, Product, and Engineering teams, to align client requirements with service delivery.
- Conduct professional training sessions and workshops for client administrators and end-users on platform features and best practices.
- Monitor and analyze implementation data to identify trends, pain points, and opportunities for process improvement.
- Create and maintain technical documentation, implementation guides, and FAQ resources for clients.
- Ensure all implementation projects adhere to internal quality standards and service level agreements (SLAs).
Kualifikasi
- Bachelor’s degree in Business Administration, Information Technology, Tourism Management, or a related field.
- 2-4 years of experience in client implementation, technical support, or project management, preferably within the travel or SaaS industry.
- Strong problem-solving skills with the ability to troubleshoot technical integration issues effectively.
- Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Proficiency in CRM tools and project management software.
- Proven ability to work in a high-pressure environment while maintaining a customer-centric focus.
- Strong analytical mindset with a keen eye for operational efficiency.