Deskripsi Pekerjaan
Join TDCX as a Client Onboarding Officer and become the cornerstone of our client success journey in Kuala Lumpur. This pivotal role combines meticulous account verification with exceptional customer service to ensure seamless onboarding experiences. You'll be the first point of contact for Vietnamese-speaking clients, guiding them through compliance procedures while building trust through personalized support. In this fast-paced environment, you'll leverage your language proficiency and attention to detail to navigate regulatory requirements while maintaining the highest standards of client satisfaction. This position offers the opportunity to develop expertise in compliance frameworks and cross-cultural communication within a global BPO leader.
TDCX provides a dynamic workplace where your contributions directly impact client retention and operational efficiency. You'll collaborate with cross-functional teams to optimize onboarding workflows and contribute to continuous improvement initiatives. The ideal candidate thrives in client-facing roles and possesses the cultural sensitivity to represent our brand with professionalism and warmth. Join us to build rewarding client relationships while advancing your career in the growing fintech and e-commerce sectors.
Tanggung Jawab
- Conduct comprehensive account verification processes for Vietnamese-speaking clients
- Ensure strict adherence to KYC/AML compliance standards and regulatory requirements
- Deliver exceptional onboarding experiences through clear communication and proactive support
- Collaborate with compliance teams to resolve verification discrepancies
- Maintain accurate client documentation and case records
- Identify process improvement opportunities for onboarding efficiency
- Support cross-functional teams with Vietnamese language interpretation needs
Kualifikasi
- Fluency in Vietnamese (native/bilingual proficiency required)
- Proficiency in English with strong written and verbal communication skills
- 1+ years of customer service or account management experience
- Knowledge of KYC/AML compliance procedures preferred
- Exceptional attention to detail and accuracy in documentation
- Ability to work independently in a fast-paced environment
- Strong problem-solving skills with client-focused approach