Deskripsi Pekerjaan
Are you looking for a challenging opportunity to grow your career in client operations? Pengiklan Anonim is seeking a dedicated and detail-oriented Client Operations Executive to join our dynamic team in Jakarta Pusat. In this role, you will play a pivotal part in managing the client onboarding journey, ensuring seamless operational processes, and maintaining the highest standards of service quality.
We value professionals who are proactive, organized, and passionate about delivering exceptional client experiences. As a Client Operations Executive, you will act as the bridge between our clients and internal teams, ensuring that all documentation is accurate and that every interaction reflects our commitment to excellence. If you have a knack for process improvement and a desire to thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Manage the end-to-end client onboarding process, ensuring a smooth and efficient transition for new partners.
- Ensure all client documentation, contracts, and administrative records are accurate, up-to-date, and fully compliant with internal policies.
- Coordinate closely with internal departments to resolve operational bottlenecks and streamline workflows.
- Monitor service quality metrics and proactively identify areas for improvement to enhance the overall client experience.
- Maintain a detailed and organized record of all client interactions, inquiries, and operational activities.
- Provide exceptional support and guidance to clients regarding company procedures and service offerings.
Kualifikasi
- Bachelor’s degree in Business Administration, Communication, or a related field.
- Minimum of 1-2 years of experience in client operations, customer service, or administrative support roles.
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for data management and reporting.
- Excellent verbal and written communication skills in Indonesian and English.
- Highly organized with a strong attention to detail and accuracy in documentation.
- Ability to manage multiple priorities and work independently in a fast-paced, deadline-driven environment.