Deskripsi Pekerjaan
We are seeking passionate individuals who are eager to develop communication and leadership skills while building strong client relationships. As a Client Relations Executive at Metricnova Marketing, you will play a pivotal role in our growth strategy. You will be responsible for managing client accounts, understanding their unique needs, and delivering exceptional service that drives retention and satisfaction. This is an excellent opportunity for fresh graduates to launch their career in a dynamic marketing environment.
In this role, you will engage with clients on a daily basis, ensuring their queries are resolved promptly and their expectations are consistently exceeded. You will also have the chance to collaborate with cross-functional teams to develop innovative solutions that align with client goals. If you are a self-motivated individual with a knack for communication and a strong desire to succeed, we want to hear from you.
Tanggung Jawab
- Build and maintain strong, long-term relationships with key clients and stakeholders.
- Conduct regular check-ins and follow-ups to ensure client satisfaction and retention.
- Identify new business opportunities and upsell services to existing accounts.
- Prepare and present regular performance reports to the management team.
- Collaborate with internal marketing and sales teams to align client needs with company goals.
- Address client inquiries and resolve issues promptly to maintain a high service standard.
- Assist in the development of marketing materials and client presentations.
Kualifikasi
- Bachelor's degree in Business, Marketing, Communications, or a related field (Fresh graduates are encouraged to apply).
- Strong verbal and written communication skills with a professional demeanor.
- Proactive attitude with a willingness to learn and adapt to new challenges.
- Basic understanding of sales cycles and customer relationship management (CRM).
- Familiarity with MS Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Ability to work independently as well as part of a collaborative team.
- Passion for marketing and developing leadership skills.