Deskripsi Pekerjaan
Join Brexa Indonesia's dynamic Client Relations team as we redefine customer excellence in Jakarta's competitive market. This pivotal role combines strategic relationship management with proactive problem-solving to drive client satisfaction and business growth. You'll serve as the primary liaison between our organization and valued clients, ensuring seamless communication and delivering tailored solutions that align with their evolving needs. In this position, you'll leverage your interpersonal expertise to build long-term partnerships, identify expansion opportunities, and represent Brexa's commitment to service excellence. The ideal candidate thrives in fast-paced environments and possesses the analytical skills to translate client feedback into actionable insights that enhance our service delivery.
Our Jakarta-based team offers a collaborative culture where your contributions directly impact client retention and revenue generation. You'll gain exposure to diverse industries while developing advanced negotiation and relationship management skills. Brexa Indonesia provides competitive compensation, professional development opportunities, and a supportive environment for career advancement in the sales and customer service sector.
Tanggung Jawab
- Develop and maintain strong, long-term relationships with key clients through regular communication and strategic engagement
- Act as primary point of contact for client inquiries, resolving issues promptly and ensuring satisfaction
- Identify new business opportunities within existing client portfolios and collaborate with sales teams to execute growth strategies
- Prepare detailed client relationship reports and performance metrics for quarterly reviews
- Coordinate cross-functional teams to deliver seamless client solutions and service improvements
- Proactively anticipate client needs and recommend innovative solutions to enhance partnership value
- Implement client feedback mechanisms to continuously refine service offerings and experience
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, Communications, or related field
- Minimum 2 years of experience in client relations, account management, or customer service roles
- Exceptional verbal and written communication skills in both Bahasa Indonesia and English
- Proven ability to build rapport with diverse client profiles across various industries
- Strong problem-solving skills with ability to navigate complex client issues diplomatically
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Results-oriented mindset with demonstrated success in meeting client satisfaction metrics
- Ability to work independently while collaborating effectively within cross-functional teams