Deskripsi Pekerjaan
Join our dynamic team as a Client Relationship Officer, where you'll become the vital bridge connecting our expert Business Coaches with clients seeking transformative growth. In this pivotal role, you'll empower entrepreneurs to optimize profitability and implement streamlined systems that enable their businesses to operate efficiently on auto-pilot. You'll cultivate trust-based relationships while guiding clients through strategic improvements that drive sustainable success. This position offers the opportunity to work with diverse clients across various industries, providing personalized solutions that unlock their business potential. If you're passionate about client advocacy and thrive in environments where your impact directly contributes to business transformation, this role is your gateway to meaningful professional growth in Jakarta's vibrant business landscape.
Tanggung Jawab
- Act as primary liaison between Business Coaches and clients to ensure seamless communication
- Guide clients in implementing operational systems for enhanced profitability
- Identify client needs and connect them with appropriate Business Coach expertise
- Monitor client satisfaction and address concerns proactively
- Facilitate feedback loops between clients and coaching teams
- Document client interactions and progress systematically
- Support clients in achieving business autonomy through system optimization
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- Proven experience in client relationship management or customer service
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a client-centric approach
- Proficiency in CRM software and business analytics tools
- Ability to work independently while collaborating with cross-functional teams
- Fluency in Indonesian and English (written and verbal)