Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for excellence in customer service? Insight Enterprises is seeking a dedicated Client Returns Advocate I to join our dynamic team in Pasig City. In this role, you will act as the primary liaison between our organization and our valued clients, managing all post-sales inquiries and return requests with precision and professionalism.
You will play a pivotal role in ensuring client satisfaction by navigating complex return processes, coordinating with internal departments, and maintaining accurate documentation. If you thrive in a fast-paced environment and are committed to delivering top-tier support, we want to hear from you. We offer a collaborative work environment where your contributions directly impact our operational efficiency and client retention strategies.
Tanggung Jawab
- Serve as the primary point of contact for clients regarding all post-sales and product return inquiries.
- Analyze and validate return requests against company policies and vendor guidelines.
- Collaborate cross-functionally with logistics, sales, and warehouse teams to expedite resolution.
- Maintain comprehensive records of return status, ensuring data integrity within our CRM systems.
- Provide timely and professional updates to clients regarding their return requests and claim statuses.
- Identify recurring issues or trends in return data to suggest process improvements.
- Assist in the preparation of reports related to return volumes and service level agreements.
Kualifikasi
- Bachelor’s degree in Business Administration, Communication, Information Technology, or a related field.
- Minimum 1-2 years of experience in customer service, help desk, or order management roles.
- Strong problem-solving skills with a high level of attention to detail.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM software.
- Ability to work effectively under pressure in a fast-paced corporate environment.
- Proven ability to manage multiple priorities and meet tight deadlines.