Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Join TDCX as a Client Service Associate and support multiple markets including Australia, Singapore, and Malaysia while representing prestigious luxury brands. In this role, you will be the frontline point of contact for high‑net‑worth clients, ensuring their needs are met with professionalism and care. You will handle inbound queries, resolve issues, and provide product information through phone, email, and chat channels, maintaining the high standards expected by luxury brand partners.
You’ll collaborate with cross‑functional teams, such as sales, logistics, and marketing, to ensure seamless service delivery and maintain brand reputation. This position offers a dynamic environment where no two days are the same. You’ll have the chance to develop cultural fluency, enhance your language skills, and deepen your understanding of the luxury retail sector. We are looking for individuals who thrive in fast‑paced settings and are motivated by targets and continuous improvement.
TDCX is committed to employee growth, offering comprehensive training programs, mentorship, and clear career pathways for high‑performing staff. As part of our team, you’ll enjoy competitive compensation, health benefits, and opportunities to work with cutting‑edge CRM tools. If you’re ready to make an impact and grow your career with a global leader in customer experience, we’d love to hear from you.
Tanggung Jawab
- Manage high-volume inbound customer interactions via phone, email, and live chat, ensuring timely and accurate responses.
- Provide product knowledge and brand expertise to customers across Australia, Singapore, and Malaysia markets.
- Resolve complaints and escalations in a professional manner, achieving first‑contact resolution targets.
- Maintain updated records of client interactions in CRM systems to ensure data integrity and reporting.
- Collaborate with internal teams (sales, logistics, marketing) to deliver seamless end‑to‑end service.
- Contribute to process improvement initiatives and support training of new team members.
Kualifikasi
- Diploma or degree in Business, Communications, or a related field.
- Minimum 1‑2 years of experience in a customer‑facing role, preferably in a luxury or premium brand environment.
- Excellent verbal and written communication skills in English; additional languages (Mandarin, Malay) are advantageous.
- Strong problem‑solving abilities and a customer‑centric mindset.
- Proficiency in MS Office and familiarity with CRM tools (e.g., Salesforce, Zendesk).
- Ability to work shifts, including weekends and public holidays, as required by a 24/7 operation.