Deskripsi Pekerjaan
Are you a dedicated professional looking to advance your career in the financial sector? We are seeking a Client Service Executive to join one of the leading financial service providers and top banks in Singapore. This is a fantastic opportunity to work in the West region and be part of a dynamic team that prioritizes client satisfaction and operational excellence.
In this role, you will act as the primary point of contact for clients, ensuring a seamless banking experience. You will handle a wide range of inquiries, manage client accounts, and provide expert advice on our financial products. If you thrive in a fast-paced environment and possess a strong service-oriented mindset, we want to hear from you.
As a Client Service Executive, you will be instrumental in driving customer retention and loyalty. Your ability to communicate complex financial information clearly and resolve issues efficiently will be key to your success in this position.
Tanggung Jawab
- Manage and maintain strong relationships with existing banking clients.
- Handle inbound and outbound client inquiries with a high degree of professionalism.
- Process banking transactions and account updates accurately and efficiently.
- Assist clients with account opening, renewals, and general inquiries.
- Cross-sell financial products and services to meet sales targets.
- Resolve client complaints and escalations in a timely manner.
- Collaborate with internal teams to ensure seamless service delivery.
Kualifikasi
- Diploma or Degree in Finance, Banking, or a related field.
- Minimum 1-2 years of experience in a client service or banking role is preferred.
- Strong communication and interpersonal skills.
- Customer-centric approach with a focus on problem-solving.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Ability to work in a fast-paced, target-driven environment.
- Knowledge of banking products and services is an advantage.