Deskripsi Pekerjaan
Join Innoquest Diagnostics as a Client Service Officer and become the cornerstone of our customer excellence team. In this pivotal role, you'll serve as the primary point of contact for clients, delivering exceptional service experiences while upholding our commitment to quality and accuracy. You'll handle diverse inquiries, resolve complaints with empathy, and investigate discrepancies to ensure seamless client interactions. This position requires proactive problem-solving skills and a dedication to maintaining comprehensive product knowledge. As a key support for our phone operations, you'll contribute significantly to our reputation for reliability and client satisfaction. If you thrive in dynamic environments where your communication skills directly impact customer loyalty, this role offers an opportunity to grow professionally while making tangible contributions to our healthcare diagnostics services.
Tanggung Jawab
- Manage and respond to client inquiries via phone, email, and in-person channels
- Investigate and resolve service discrepancies with efficiency and accuracy
- Document client interactions and maintain detailed case records
- Collaborate with internal teams to resolve complex client issues
- Ensure compliance with service quality standards and protocols
- Support continuous improvement of client service processes
- Act as knowledge resource for product and service information
Kualifikasi
- Minimum 1-2 years in customer service or call center environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in CRM software and Microsoft Office applications
- Ability to work independently and in team settings
- Customer-focused mindset with conflict resolution skills
- Relevant diploma or certification in customer service preferred