Deskripsi Pekerjaan
HashMicro is seeking a dedicated Client Service Representative to join our dynamic marketing team. In this pivotal role, you'll be the primary point of contact for our global clientele, delivering exceptional support that drives customer satisfaction and retention. You'll handle diverse inquiries, resolve complex issues with empathy, and build lasting relationships while representing our innovative solutions. This position offers the opportunity to develop valuable communication skills in a fast-paced, technology-driven environment where your contributions directly impact our global growth.
Our ideal candidate thrives in client-facing roles and possesses the ability to navigate challenging situations with professionalism. You'll collaborate closely with cross-functional teams to ensure seamless service delivery while maintaining accurate documentation of all client interactions. HashMicro provides comprehensive training and a supportive culture that encourages professional development in the rapidly evolving digital marketing landscape.
Tanggung Jawab
- Respond to client inquiries via multiple channels (phone, email, chat) with exceptional professionalism
- Resolve customer issues and complaints through effective problem-solving and follow-up
- Build and maintain strong client relationships to enhance satisfaction and retention
- Collaborate with marketing teams to promote products/services during client interactions
- Document client communications and maintain accurate case records in CRM systems
- Meet performance metrics including response times and customer satisfaction scores
- Continuously update knowledge of company offerings and industry trends
Kualifikasi
- High school diploma with 1+ years customer service experience or relevant internship
- Exceptional verbal and written communication skills in English and Bahasa Indonesia
- Strong problem-solving abilities with conflict resolution expertise
- Proficiency in CRM software and Microsoft Office applications
- Ability to multitask effectively in a fast-paced environment
- Detail-oriented with excellent organizational and time management skills
- Positive attitude with resilience under pressure