Deskripsi Pekerjaan
Join Tomei as a Client Services Consultant and become the cornerstone of our customer experience! In this pivotal role, you'll manage both inbound and outbound communications, resolving complex customer inquiries related to outlet operations while providing seamless support for event coordination and safety deposit box services. You'll serve as the primary liaison between customers and our operations team, ensuring all interactions align with Tomei's commitment to excellence. This position offers dynamic exposure to multi-channel support systems and requires proactive problem-solving in a fast-paced environment. If you thrive on building customer relationships and delivering exceptional service, this role will accelerate your career in client management.
Tanggung Jawab
- Handle inbound/outbound calls for customer inquiries and outlet operations support
- Provide dedicated assistance for event coordination and safety deposit box operations
- Resolve customer issues efficiently with empathy and solution-oriented approach
- Document customer interactions and maintain accurate operational records
- Collaborate with cross-functional teams to ensure service consistency
- Adhere to company protocols for customer data security and privacy
- Continuously improve service quality through feedback analysis
Kualifikasi
- Minimum SPM qualification; Diploma/Bachelor's in Business preferred
- 1-2 years in customer service or call center environment
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Positive attitude with commitment to service excellence
- Flexible working hours availability